Terms & Conditions
To ensure your preferred appointment time, it is
recommended you schedule your spa experience
with as much advance notice as possible or at the
conclusion of your last experience. Our professional
staff allocates time especially for each guest,
therefore, a deposit is requested to guarantee these
reservations. All experiences are subject
to availability. Menu service and prices are subject
to change without notice. We reserve the
right to refuse service to anyone.
To begin your spa journey in a relaxed state,
we ask that you arrive 15 minutes prior to your
scheduled appointment time. For new clients, please
allow 30 minutes to accommodate time to complete the necessary
initial check in process. Robes, slippers, private lockers and beverages are
provided for your comfort and convenience.
Delayed arrival will limit the time for your experience,
reducing the effectiveness of your treatment
and the expectations of your visit.
In consideration of clients that are
scheduled after your reserved time, if you do run late, unfortunately
the treatment time will not be extended for, and the full price of your
treatment will be charged. Please notify our staff if there are any
special physical or medical needs or conditions they need to consider
prior to your services (i.e. pregnancy, food or product sensitivities or
aggressive medications). We recommend that valuable items be
left at home.
Hollywood Skin Atlanta is not responsible for lost or stolen items.
Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior
to your arrival. Should the need arise to cancel or reschedule
reservations, a 24-hour advance notice is required. Insufficient
notice to cancel or reschedule reservations are subject to
$25 per reservation. Spa Parties are subject to deposit and
subject to terms of agreement for cancellations.
The minimum age requirements for all treatments is 16 with the
exception of facials that we do offer for as young as 13 years old.
For minors under the age of 18 a parent must be in the room.
For massage treatments of minors under the age of 18 the
provider must be of the same gender. Parental release forms
must be completed by a legal parent/guardian of all minors.
We ask that only those receiving services accompany you to
the spa, so that all visitors may experience a pleasant
and peaceful environment,
Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash,
most Major Credit Cards and Hollywood Skin Atlanta Spa Gift Cards.
Hollywood Skin Atlanta Spa gift card contains value which may
be used to purchase products and services at face value.
This card cannot be used to purchase other gift cards.
The card must be presented at time of purchase and
the available balance will be applied to the transaction.
Prices vary by spa and are subject to change without notice.
Gift cards are non-refundable and may not be redeemed
for cash. Any unused balance will remain on the card. This
card is not transferable and Hollywood Skin Atlanta is not
responsible for any lost, stolen, damaged or unauthorized
use of the card. No express or implied warranties apply.
Series of services are not refundable, but can be converted to spa credit.
Gratuities are not included in the value of the services
and are at the discretion of the guest.
Products and Returns
In keeping with safety measures with recent
circumstances surrounding COVID, we cannot accept
any opened products or items. Any unopened products
or items may be returned within the 30 day window.
Any item purchased online must be returned in
person with proper receipt of purchase.